Returns & Replacement

Personalized gifts are made to order, so our policy works a little differently from a standard return policy. Here's exactly what's covered.

Wrong engraving spelling

If you gave us the wrong spelling/text:We double-check personalization details with you before dispatch wherever possible. If incorrect text was engraved because of a mistake in what you provided at checkout, we'll offer a discounted re-engraving rather than a free replacement — get in touch on WhatsApp and we'll sort out the best option.
If we made the engraving mistake:Free replacement, no cost to you. Send us a photo of the item and we'll arrange it.

Item arrives damaged

If your order arrives damaged or defective, contact us within 24 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or refund.

Changed your mind

Because personalized items are made specifically for you, we're unable to accept returns for change of mind once engraving/customization has started. For non-personalized items, contact us within 24 hours of delivery before the item has been used.

How to request a replacement

Message us on WhatsApp